Observetech Sdn. Bhd.
Products
Aida and are software products developed by Observetech Sdn. Bhd. to support lawful business communication and operational workflows.
Product
WhatsApp-based customer support and complaint management software that helps businesses manage incoming customer messages, issue tracking, follow-up, and updates.
Product
WhatsApp-based business communication and field or service workflow software that helps businesses manage enquiries, service coordination, technician communication, and operational messaging.
Responsible use
Our products are intended for legitimate business use.
They are not intended for spam, mass unsolicited outreach, fraud, deception, harassment, or other policy-violating uses.
Clients are responsible for providing any required notices and obtaining any required permissions or consent before messaging end users.
Use of Platform Data
Observetech Sdn. Bhd. uses platform data only as needed to provide its products and services to business clients, including customer support workflows, service request handling, communication records, operational messaging, account security, troubleshooting, and product reliability. Observetech does not use platform data for spam, unlawful messaging, or unrelated advertising purposes.